Privacy Policy

Introduction

Fragranceryhandm is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our blinds and curtains manufacturing services.

Information We Collect

We collect information that you provide directly to us when you:

• Contact us through our website or by phone
• Place an order for blinds or curtains
• Subscribe to our newsletter or updates
• Visit our manufacturing facility

This may include your name, email address, phone number, postal address, and details about your window treatment requirements.

We also automatically collect certain information when you visit our website, including:

• Your IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for blinds and curtains
• Communicate with you about your orders and inquiries
• Improve our products and services
• Send you information about our products and services, with your consent
• Comply with legal obligations

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract performance: To fulfill our contractual obligations when you place an order
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: For business operations, website improvement, and customer service

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With trusted service providers who assist us in operating our business, subject to confidentiality agreements
• When required by law, court order, or government regulation
• In connection with a merger, acquisition, or sale of assets, with notice to users
• To protect our rights, property, or safety, or that of our customers

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Strict access controls and authentication procedures
• Regular security assessments and system updates
• Ongoing staff training on data protection practices

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order and transaction data: Retained for 7 years for accounting and legal compliance purposes
• Marketing consent data: Retained until you withdraw consent or opt out
• Website usage data: Retained for up to 26 months for analytics purposes
• Contact inquiry data: Retained for 2 years after last contact

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

Third-Party Services

Our website uses various third-party services that may collect and process your information:

• Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness
• Google Remarketing: Uses cookies to show you relevant ads based on your previous visits to our website
• Google Analytics: Collects and analyzes website usage data to help us improve our services
• Google Maps API: Provides location services and may collect location data when you use map features

These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, including how to manage your cookie preferences, please refer to our Cookies Policy.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent where processing is based on consent
• Request data portability in a structured, commonly used format
• Request restriction of processing in certain circumstances
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: infoY3mxs9K1m
Phone: +441253798512
Address: Unit 6, Keystone Court, Whitehills Business Park, Hallam Way, Blackpool FY4 5NZ, UK